SHIPPING

1. What country(s) do you ship to? 

Currently, we ship to Malaysia via PosLaju. For international orders, we will use PosLaju EMS.

2. What are your delivery charges? 

For within Malaysia, we will charge RM 8 for one shawl. However if you are purchasing more than one shaw if its a domestic or international order, refer to this chart.

To check on which zones you reside in, you may refer to this document (LINK).

3. How long will it take for my parcel to arrive?

Once payment has cleared, we will arrange for delivery. Peninsular Malaysia should take no longer than 1 – 2 working day(s), whilst Sabah/ Sarawak might take 3 – 4 day(s) extra. International orders depends on how long it takes to clear the customs. We will strive to deliver fast and efficient service so you can receive your LQ product soon!

EXCHANGE/ REFUND

1. I received a damaged/ faulty items

Oh no, we are so sorry that this happened! Our products go through a stringent quality control test, but human error can happen. Please drop us an email with your product number to hello@ladyqomash.com to exchange the product.

2. Can I exchange/ return a sale and/or discounted item?

Sale and discounted item (s) are not eligible to EXCHANGE, RETURN or REFUND.

PAYMENT

1. How do I make payment?

You can make payment via the following option

1. Direct Online Transfer

2. Bank-

3. iPay88 Payment Gateway (via Websit

4. PayPal via iPay88 (via Website)

If you make Direct Online Transfer or Bank-In Payment, kindly e-mail us your order item to hello@ladyqomash.com, along with a screenshot of your online transfer or scanned copy of your proof of payment.

Our Bank Info:

Name: Azo Group Sdn Bhd
Bank: Maybank
Account No.: 562357520290