SHIPPING

1. What country(s) do you ship to? 

Currently, we ship to Malaysia, Singapore and Brunei. 

2. What are your delivery charges? 

For within Malaysia, charges starts at RM 10 per order. International orders will be charged via weight

3. How long will it take for my parcel to arrive?

Once payment has cleared, we will arrange for delivery. Peninsular Malaysia should take no longer than 1 – 2 working day(s), whilst Sabah/ Sarawak might take 3 – 4 day(s) extra. For International orders, that depends on how long it takes to clear the customs. We will strive to pack and ship your orders fast and efficiently so you can receive your items!

EXCHANGE/ REFUND

1. I received a damaged/ faulty items

Oh no, we are so sorry that this happened! Our products go through a stringent quality control test, but human error can happen. Please drop us an email with your product number/ invoice, receipts, clear photos & short description of the problem to yanareka.brand@gmail.com within 5 days to exchange the order. Check our Refund policy for more detailed info.

Sale and discounted item (s) are not eligible to EXCHANGE, RETURN or REFUND. Check our Refund policy for more detailed info.

PAYMENT

1. How do I make payment?

You can make payment via the following option

1. Direct Online Transfer

2. Bank Transfer

3. iPay88 Payment Gateway (via Website)

4. PayPal via iPay88 (via Website)

If you make Direct Online Transfer or Bank-In Payment, kindly e-mail us your order item to yanareka.brand@gmail.com along with a screenshot of your online transfer or scanned copy of your proof of payment.

Our Bank Info:

Name: Azo Group Sdn Bhd
Bank: Maybank
Account No.: 562357520290